Go Nepal Tours always keep promises to our valued customers:
Our dedicated 24/7 customer service, our policy of no hidden costs and our invincibly reasonable prices will guarantee you the most enjoyable trip to Nepal.
Our efficient booking and refund policy ensure that you do not have to worry about anything when making a reservation.
We have the complete refund policy among all Nepal Tours operator:

Personalized Service from Start til Finish (One-on-one)

Nepal Persionalized serviceOnce making contact with us, our professional travel consultant will work with you from the beginning of customizing excursion to the completion of the trip.
Your consultant is willing for making arrangements for your Nepal tours and will inform of all the status of bookings via email. One week before your tour launches, your consultant will check all the reservations again to make sure that everything will go smoothly. If there will be any question occurring during the trip, the consultant will always be available to help you.
Our consultants have been working in the tourism industry for over 12 years; thus, you should feel free to ask questions or make requests or alterations as you get your own ideal tour.

Listen to the Clients

Nepal Customer supportWe realize that the best way to know what customers really want is to listen to them; thus, to plan any tour package, you might be familiar with the places and know what destinations you would like to visit, or even not, but you can tell us what you like or dislike. We always joyfully to hear about your ideas and discuss a tour plan with you.
To communicate with clients, our consultant will do that via email or sometimes, through phone calls to care about your needs, concerns.

Follow up on Testimonials

For each booking with Go Nepal Tours, after our clients have completed their vacation, we always ask for feedback in a follow-up email. Despite the fact that we are quite confident in our services, we are still eager and joyful to know what our clients thought about the tour they enjoyed. Promise that we read the feedbacks carefully and both pros and cons ones can help a lot to make a big improvement.
Feedback via phone calls is also available during the tours. It will be great if everything is going to be good. If there are any dissatisfied experience, we will solve it right away.

Deal with Complaints

In the tourism industry, no matter how perfect a tour operator is, complaints are certain to arise. To deal with this, Go Nepal Tours has a very jovial attitude and always tries the best to get to the bottom of any complaint quickly and fairly.
Any clients’ complaints will be taken seriously and if it is caused by our mistake, we will respond as quickly as we can to find all possible ways to handle it.
If the complaints are complicated or involved third parties, Go Nepal Tours will carry on the investigations and the consultant will let you know the anticipated time frame for our response. We will solve all complaints within three days of work if possible.
We learn lessons from each complaint to eliminate all complaints about Go Nepal Tours in the future.
As one of Nepal’s leading tour operators, Go Nepal Tours has earned a very good reputation for maintaining a high standard of service and reliability. We always strive to exceed clients’ expectations by always thinking, listening, and doing more.

Nepal Tours Services

Unique Service Support

As a tourist, you know that low prices are eye-catching and therefore are one of the most competitive elements for a travel company. Some companies may advertise very low prices to attract tourists. This is not always the true cost of the trip if you want to have a comfortable and secured service. We offer a truly inclusive price for those who wish to come to Nepal with full value for every penny spent ensuring that their journey is a pleasant one. On our tour, you’ll discover:

24-hour Service: Go Nepal Tours offers Round-the-clock Service with professional travel consultants being available 7 days a week; and also we have a 24/7 mobile service.
You can contact Go Nepal Tours via the web form from https://www.gonepaltours.com/, email, fax, or phone. If for any reason, you fail to receive any reply from Go Nepal Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Go Nepal Tours customer service center at [email protected] or phone at +84 909 896 286 immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

No hidden fee: A professional travel expert will arrange a complete itinerary, including all the points of interest, according to the individual preferences of the client. We will not offer optional tours with additional fees in the itinerary, a practice that a lot of our competitors use to make the initial impression of lower prices. Our tours are fully encompassed with everything specified in our itinerary without any hidden features.

Brand Hotel: Comfortable accommodation will help you relax throughout the whole holiday. Our tours use only internationally-managed hotels or the best local hotels in each city. Here, customers will be pampered with attentive and thoughtful service, in a central location for strolling and shopping.

Free bottled water every day: We offer two free bottles of mineral water or pure water per person per day for our customers. Two glasses of soft drink or local beer are included free of charge at lunch and dinner as compared to the single drink offered by most of the operators.

Expert Guide & Driver: We provide private transfer with both driver and guide. We ensure that the vehicles used on our trip are clean and comfortable and in excellent condition, which our competitors can not always brag about.

As one of Nepal’s leading travel operators, we pride ourselves on our record of reliability and service. For some tourists, it is once in a lifetime opportunity to visit these countries. This is why we are always keen to provide you with a great experience based on professional arrangements on what we believe will be the best price available. Go Nepal Tours is here to serve you!

Nepal Customer Service